NASHVILLE — October 2023 — KYZEN, the global leader in innovative environmentally friendly cleaning chemistries, is excited to announce its prestigious achievement of the 2023 CIRCUITS ASSEMBLY Service Excellence Award (SEA) in the category of Cleaning/Processing. This distinguished award was announced during an awards ceremony held on Tuesday, October 10, 2023, in conjunction with the SMTA International event.
The award, which marks KYZEN’s 16th Service Excellence Award, underscores the company’s commitment to delivering exceptional customer service and maintaining outstanding customer ratings. The honor was presented by Mike Buetow, President of PCEA, to Sherry Stepp, Global Marketing Manager, who accepted the award on behalf of KYZEN.
KYZEN’s exceptional customer ratings were evaluated in various categories, including dependability/timely delivery, ease of use, manufacturing quality, responsiveness to requests and changes, technology, and value for the price. This comprehensive assessment by its valued customers affirms KYZEN’s dedication to meeting and exceeding customer expectations.
Sherry Stepp, Global Marketing Manager at KYZEN, emphasized the significance of the award, stating, “We at KYZEN invest in long-term relationships. Whether it is our customers, employees, or industry partners, we strive to always do the right thing and go above and beyond. This award is one of the most prestigious in our industry because it is ultimately from our customers – it is truly an honor to receive this award, and we cannot wait to continuously improve for years to come.”
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers aim to recognize companies that excel in the crucial area of customer service. Now in its 30th year, the program serves as a valuable benchmark for participants to gauge their customer satisfaction compared to their peers. The award is determined based on responses directly from customers, making it a true testament to the quality of service provided.
KYZEN continues to be at the forefront of the cleaning and processing solutions industry, with a commitment to delivering superior service and innovative solutions that address the evolving needs of its customers.
KYZEN is a global leader in providing environmentally responsible, RoHS compliant precision cleaning chemistries for industries ranging from electronics and advanced packaging to metal finishing and aerospace applications. Since its founding in 1990, KYZEN’s innovative cleaning technologies, scientific expertise and customer support have been repeatedly recognized with the industry’s most prestigious awards.